Frequently asked questions
1.Do I need to open an account to shop with you?
1.Do I need to open an account to shop with you?
No, you don’t have to. You can shop and check out as a guest every time.
However, creating an account allows you to:
- Save your shipping and billing details for faster checkout.
- View your order history and track orders.
- Manage your preferences and receive exclusive updates.
You can sign up anytime, either before you start shopping or during checkout.
2.How do I place an order?
2.How do I place an order?
How do I place an order?
- Browse and add the items you want to your shopping cart.
- Once you're ready, go to your cart and click “Checkout”.
- Review your order and fill in the required information.
- Confirm your purchase and proceed to payment.
Make sure all information is accurate before completing your order.
3.How do I create an account?
3.How do I create an account?
Click on “Login/Register”, then select “Create an Account”. Fill in your personal details and follow the prompts.
4.What payment methods do you accept?
4.What payment methods do you accept?
We accept:
- PayPal
All major credit and debit cards:
- MasterCard
- Visa
- American Express
5.Can I amend or cancel my order after placing it?
5.Can I amend or cancel my order after placing it?
Unfortunately, orders cannot be amended or canceled once placed.
This helps us fulfill your order efficiently and avoid processing errors.
We recommend double-checking your cart before completing your purchase.
6.How do I use a discount or voucher code?
6.How do I use a discount or voucher code?
Enter your code in the “Voucher Code” field on the shopping cart page.
Click “Add” to apply it before proceeding to checkout.
⚠️ We are unable to manually apply codes after checkout, so please ensure your discount is applied before confirming your order.
7.How will I know if my order is confirmed?
7.How will I know if my order is confirmed?
After placing your order, you’ll receive a confirmation email with your order details.
Note: Orders are shipped only after your payment is approved and your billing and shipping addresses are verified.
If you created an account, you can also check your order status in “My Account.”
8.I’m having trouble adding items to my cart. What should I do?
8.I’m having trouble adding items to my cart. What should I do?
If an item is unavailable or marked as“Temporarily Unavailable”, it may be in another customer’s cart or out of stock.
Try refreshing the page or checking back later.